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Presentations

Session 1 - Climate Change

Climate Resilient Water Safety Plans in Vanuatu, Erie Sami, DOWR, Vanuatu

Water and Wastewater-Infrastructure Resilience to CIC ( Bapon Frakhruddin, Tonkin and Taylor, NZ

Session 2 - Digital Inclusion

Session 3 - Asset Management

Reducing-Water-Leakage-(Anthony-Favero,-DAEMCO,-Australia) 

A-brief-outlook-on-SWA-water-supply-systems-and-their-recent-development-(Foliga-Munda,-SWA,-Samoa).pdf

Session 4 - Digital Inclusion

Session 5 - Water and Wastewater Treatment

Session 6 - Water Resources

Smart-Joining-of-HDPE-pipe-(Mitch-Buckley,-Victaulic,-NZ)

Customer-Enablement-Through-Non-Revenue-Water-(Wynand-du-Toit,-ITRON,-NZ)

Session 7 - Water and Wastewater Treatment

Session 8 - Water Resources

Session 9 - Water, Sanitation and Hygiene

Session 10 - Non Revenue Water

Session 11 - Sustainable Development Goal #6

Session 12 - Governance and Financial Management

Session 13 - Data Management

Session 14 - Governance and Financial Management

Session 15 - Governance and Financial Management

Session 16 - Governance and Financial Management

Financing-Community-Water-Systems-in-Vanuatu-(Erickson-Sammy,-DOWR,-Vanuatu)

Awareness-and-Marketing,-A-bridge-to-cross-(Samuelu-Puleata,-Puleiata,-SWA,-Samoa)

Latest News (COVID-19)

On March 11, 2020, the World Health Organisation (WHO) declared COVID-19 a pandemic. Responding to the pandemic presents a significant challenge for our governments and communities in the Pacific. We must work with our governments and abide by the special orders and measures put in place to keep the virus away, and to keep the rate of infection in our communities already affected, low. This is a time for us to work together and change our behaviors' to keep ourselves and our communities safe.

WHO COVID-19 Guidance

Our Pacific Utilities Stories...

Measures taken by Water Authority of Fiji (WAF) to combat COVID-19

Prior to the outbreak of COVID-19 in Fiji, WAF set up a Covid-19 Taskforce to look into how WAF can respond to protect its staff and the community. The taskforce comprised CEO, Strategic planning, Finance, Operations, Procurement, Legal, Laboratory, etc. As a result, the following measures were implemented: 1. A Covid-19 response plan was prepared for all WTP and WWTP in the event of a lock down. The plan identifies who should work, and who should work from home, and staff to utilize annual leave pending. The plan also identifies resources required (tools, transport etc) . For shared service such as the National Laboratory, some specialized staff will have to relocate and accommodation arrangements and resources required to be provided. Also identified the chemicals and chemical supplies; ensure chemical supplies available and sustainable regardless any possible demarcation or lockdown lines; undertaking scenario planning critical. Plan for the unexpected for example: what happens if one of the treatment plant operators gets the virus? Need to make sure the workspace for the backup is sanitized. Letters to those in control of lockdown areas like Police Commissioner seeking certain contractors/suppliers access for essential services – identification of those contractors and suppliers. Each staff member identified by photo id and number given to police for access. 2. All staff (operations and support staff) issued with gloves, masks and sanitizers 3. Sanitizer dispensers installed at all offices and floors 4. Communications- Staff Circular updating staff on latest situations. FB page updating customers and staff. Greater social media focus. Posting of WAF people at work while others remain safe at home. Be visible on social media and provide assurance to communities of service at all times 5. CEO weekly message to staff encouraging staff during these difficult times and updating on actions taken, plans in place. 6. Disconnections – on hold for 3 months (up to 31 July 2020) – approved by Government 7. Water carting to any area requiring water during these difficult times. Policy is only after 8 hours form notification of break, but suspended given the circumstances. Restrictions Lautoka City (initially the affected area) was under lockdown for a period of 14 days; lockdown is now lifted for Lautoka. Suva City is NOW under lockdown for a period of 14 days. Only essential services operating. Within these affected areas; 1. WAF CS office remain open but can only allow 20 customers at a time 2. Skeleton staff operating at WTP and WWTP 3. Working from home. Created and adopted a policy. Identified a list broken into three. 1. Those that are easy (have PC’s, internet etc), 2. those that are not so easy (can set up an account on line or hot spot) and 3. those that are hard – no access to internet, no PC’s. Identify those who have no choice but to be at work. Operations of course are required. We broke up into three shifts so no overtime. Make a decision on who has PC’s. Can’t buy everyone a PC. Create a work from home timesheet – how do we assess performance when we can’t see it. WAF’s ultimate goal is to ensure clean water is provided to all Fijians 24/7 during these times as proper hygiene practices is critical to fighting covid-19. WAF 7/4/20

ASPA emergency coronavirus plan for Energy and Water Security and Uninterrupted Waste Water and Solid Waste Services

ASPA have prepared an emergency plan, comprised of alternatives that are designed to ensure ongoing operations at strategically important facilities in the event of a COVID-19 outbreak in the territory. The emergency plan is designed to offer maximum COVID-19 protection to personnel, especially staff employed at power stations, power distribution, water and waste water facilities and posts. The plan includes three alert levels, Code Blue, Code Yellow and Code Red. Preventive disinfection operations are being carried out at all ASPA facilities. Emphasis are placed at power stations, sewer treatment plants, water wells and booster stations and the Futiga landfill. The plan also includes shift replacements, personnel transfers and lockdowns in the event the COVID-19 virus spreads within utility ranks; the plan also includes secluded on-site accommodation for personnel at power stations and sewer treatment plants. Online preparations are also being made to enable main office-based personnel to work from home should an outbreak occur. ASPA maintains an adequate inventory of materials and spare parts for all utilities but had started doubling some of its orders beginning in February 2020. Customers are encouraged to pay their bills on line and to avoid visiting ASPA offices and facilities. Overall, preventive measures promoted by the Department of Health, EOC and Homeland Security are being implemented.
The Governor’s Declaration effective Monday March 23, 2020 shall be enforced. Code Blue ASPA shall enforce Code Blue Requirements as described in the Governor’s Declaration. ASPA shall continue to scan all employees reporting to work each morning - for high temperature (fever). Any employee detected with a temperature higher than 100.4 deg. F shall be denied entry into ASPA offices and facilities. Any employee showing symptoms of the COVID-19 shall also be denied entry into ASPA offices and facilities.
ASPA shall continue to disinfect all water supplies. Sodium Hypochlorite dosage levels will increased gradually by 10 to 15%. ASPA maintains a two months supply of Sodium Hypochlorite on-island, but the Utility have doubled its orders going forward. Sodium Hypochlorite kills the Corona viruses. ASPA shall continue UV disinfection of waste water effluent at its Utulei and Fogagogo treatment plants. Up to 60% of people infected with COVID-19 experience diarrhea and the virus have been detected in some sewer systems. UV disinfection is a physical process that instantaneously neutralizes microorganisms as they pass by ultraviolet lamps submerged in the effluent. UV light neutralizes the Coronavirus. ASPA maintains adequate stocks of power generation and transmission & distribution materials and spare parts in its warehouses. Current stocks will cover the Power Division’s needs for the next 12 months. The delivery for 6,000 LED street light fixtures will be delayed due the factory shutdowns related to the Coronavirus. ASPA also maintains adequate stocks of water and wastewater materials and parts in its warehouses. Current stocks for the Water and Wastewater utilities is adequate for next 3 months. New orders are on the way and additional orders are in process. ASPA maintains adequate numbers of mobile communication radios for its first responders and essential workers. Code Yellow
ASPA shall enforce Code Yellow requirements as described in the Governor’s Declaration. ASPA shall continue to scan all employees reporting to work each morning, for high temperature (fever). Any employee with a temperature higher than 100.4 deg. F shall be denied entry into ASPA offices and facilities. Any employee showing symptoms of the Coronavirus shall also be denied entry into ASPA offices and facilities. ASPA shall continue to disinfect all water supplies; Sodium Hypochlorite dosage levels will be increased gradually by 10 to 15%. ASPA shall continue to double its orders for Sodium Hypochlorite until further notice. Sodium Hypochlorite kills the Corona viruses. ASPA shall continue UV disinfection of waste water effluent at its Utulei and Fogagogo treatment plants. Up to 60% of people infected with COVID-19 experience diarrhea and the virus have been detected in some sewer systems. UV disinfection is a physical process that instantaneously neutralizes microorganisms as they pass by ultraviolet lamps submerged in the effluent. UV light neutralizes the Coronavirus.

All ASPA Divisions, Departments and Crews shall be placed on two week work schedules. (Two weeks on and two weeks off). For now employees on two weeks off shall use Annual Leave or Sick Leave to cover their absence. ASPA shall advance up to 30 days or 6 weeks of Sick Leave ( as per ASAC Title 4, 4.206 Sick Leave), to employees who are in need of additional sick leave or who are quarantined or sick due to the COVID-19 virus. All ASPA employees shall continue to be paid 80 hours per pay-period. Code Red ASPA shall enforce Code Red Requirements as described in the Governor’s Declaration. Only Plant Operators, First Responders and Essential Employees shall be required to work. ASPA’s Satala and Tafuna power plants and the two Wastewater treatment plants at Utulei and Fogagogo shall be on LOCKDOWN. Plant workers shall not be allowed to exit the plant during the lockdown period. (Two and four week schedules). Entry to these facilities will be denied to all visitors and non- essential ASPA employees. Up to three (3) months of food and water is currently stored at ASPA’s Tafuna Warehouse for the Lockdown. Showers and eating facilities are already in place at the lockdown locations. Beddings are currently been procured.

ASPA will advance up to 30 days or 6 weeks sick leave (as per, ASAC Title 4, 4.206 Sick Leave), to employees who are in need of additional sick leave or who are quarantined or sick due to the COVID-19 virus. Additional advance SL and AL shall be granted if required.
ASPA shall make every effort to pay all its employees 80 hours per pay-period for any extended period during an Coronavirus outbreak in the Territory.

MWSC emergency coronavirus plan for Water Security and Uninterrupted Sanitation Services

MWSC have prepared an emergency plan, comprised of alternatives that are designed to ensure ongoing operations at strategically important facilities in the event of a COVID-19 outbreak in the Republic. The emergency plan is designed to offer maximum COVID-19 protection to personnel, especially staff employed at, water and waste water facilities and posts. The plan includes three alert levels, Code Yellow, Code Amber and Code Red. Preventive disinfection operations will be carried out at all MWSC facilities. Emphasis are placed at sewer pump stations, water treatment plants, salt water pump stations and our office. The plan also includes shift replacements, personnel transfers and lockdowns in the event the COVID-19 virus spreads within utility ranks; the plan also includes secluded on-site accommodation for personnel at our office, WTP-C, WTP-A and Laura. Online preparations are also being made to enable main office-based personnel to work from home should an outbreak occur. MWSC maintains an adequate inventory of materials and spare parts for all services but will need to increase some of its orders beginning in April 2020. Customers are encouraged to pay their bills thru the local banks (Bank of Guam and Bank of the Marshall Islands) and to avoid visiting MWSC offices and facilities. Overall, preventive measures promoted by the Ministry of Health and Human Services and NDMO will be implemented. The Nitijela’s Resolution effective February 8, 2020 shall be enforced. Code Yellow (No Potential or confirmed cases of COVID-19 in RMI) § MWSC shall enforce Code Yellow Requirements as described in the RMI Coronavirus Response Plan. MWSC shall continue to scan all employees reporting to work each morning - for high temperature (fever). Any employee detected with a temperature higher than 100.4 deg. F shall be denied entry into MWSC offices and facilities. Any employee showing symptoms of the COVID-19 shall also be denied entry into MWSC offices and facilities.
MWSC shall continue to disinfect all water supplies. Sodium Hypochlorite dosage levels will increase gradually. MWSC maintains a year supply of Sodium Hypochlorite on-island. Sodium Hypochlorite kills the Corona viruses. MWSC shall continue disinfection of our facilities. MWSC also maintains adequate stocks of water and wastewater materials and parts in its warehouses. Current stocks for the Water and Wastewater utilities is adequate for next 3 months. New orders are on the way and additional orders are in process. MWSC shall provide adequate numbers of mobile communication radios/cells for its first responders and essential workers. Code Amber (Person Under Investigation in RMI with no local transmission) § MWSC shall enforce Code Amber requirements as described in Cabinet’s Declaration. MWSC shall continue to scan all employees reporting to work each morning, for high temperature (fever). Any employee with a temperature higher than 100.4 deg. F shall be denied entry into MWSC offices and facilities. Any employee showing symptoms of the Coronavirus shall also be denied entry into MWSC offices and facilities. MWSC shall continue to disinfect all water supplies; Sodium Hypochlorite dosage levels will increase gradually. MWSC shall continue to double its orders for Sodium Hypochlorite until further notice. Sodium Hypochlorite kills the Corona viruses. All MWSC Divisions, Departments and Crews shall be placed on two-week work schedules. (Two weeks on and two weeks off). For now employees on two weeks off shall use Annual Leave or Sick Leave to cover their absence. MWSC shall advance up to 30 days or 6 weeks of Sick Leave ( as per RMI Combined Utilities HR Policy & Procedure 6.2.1 ), to employees who are in need of additional sick leave or who are quarantined or sick due to the COVID-19 virus. All MWSC employees shall continue to be paid 80 hours per pay-period. Code Red MWSC shall enforce Code Red Requirements as described in the Cabinet’s Declaration. Only Essential Employees shall be required to work. o Superintendent (1), IT Supervisor (1), Water Delivery (1), Pump & Maintenance (1) and Treatment Plant Operator (1). o MWSC will provide for essential staff’s families to ensure our staff that will be isolated at work will have mental fitness so they don’t worry about their families. Non-Operational staff deemed necessary will work from home. Communications will be provided to ensure that essential services such as payroll, payment entry etc. are still being executed. General Manager, Finance Manager, AR/PR Clerk and Billing Supervisor. MWSC’s Delap Office, Sewer Lift Stations, Water Treatment Plants shall be on LOCKDOWN and operational. Essential Staff shall not be allowed to return home during the lockdown period. (Two- and four-week schedules). Entry to these facilities will be denied to all visitors and non- essential MWSC employees. Up to three (3) months of food and water is shall be procured and stored at MWSC’s Delap Office for the Lockdown. Showers and eating facilities are already in place at the Delap Main office, designated lockdown facility. Beddings will be procured. MWSC will advance up to 30 days or 6 weeks sick leave (as per, RMI Combined Utilities HR Policy & Procedure 6.2.1), to employees who are in need of additional sick leave or who are quarantined or sick due to the COVID-19 virus. Additional advance SL and AL shall be granted if required. MWSC shall make every effort to pay all its employees 80 hours per pay-period for any extended period during an Coronavirus outbreak in the Republic.

Our Allied Members Stories...

PWWA Allied Member Queensland’s Ozzi Kleen on COVID-19 frontline in China

A wastewater treatment plant provided by Queensland company Ozzi Kleen is helping a Chinese hospital disinfect its wastewater to limit the spread of COVID-19. Sunshine Coast-based Ozzi Kleen’s Containerised Transportable Wastewater Treatment Plant was recently installed at the Suqian Infectious Disease Hospital, approximately 700km north-east of Wuhan. Ozzi Kleen’s plant is providing an extra disinfection process to remove the risk of the virus leaving the hospital via liquid waste streams. TIQ Acting CEO Richard Watson said Ozzi Kleen’s efforts were inspiring. ‘Ozzi Kleen’s ability to provide practical solutions so quickly is a great example of the ingenuity and flexibility of Queensland manufacturers,’ Mr Watson said. ‘Queenslanders take pride in looking out for their friends in times of need and Ozzi Kleen’s efforts to help Suqian City Infectious Disease Hospital showcases that to the world.’ Ozzi Kleen Production Manager David Blee said the business was humbled to be able to help people in China during this difficult time. ‘We have been going back and forth to China for a while now and have built a strong relationship with a great group of Chinese people,’ Mr Blee said. ‘We have great empathy for their situation and that’s why we went the extra mile to install this system quickly.’ Ozzi Kleen specialises in sewerage treatment systems, from underground residential units to fully relocatable commercial systems for remote locations such as workers camps at mines. Their Containerised Transportable Wastewater Treatment Plants are ‘plug and play’ systems, built within shipping containers for maximum portability, that require minimal setup. This simplicity meant Ozzi Kleen was able to guide a local Chinese team through the installation process remotely via WeChat with the help of joint venture partner Kieren Zhou as a translator. Mr Blee noted that remotely installing such a large system under lockdown conditions was challenging. ‘When you’re doing the installation via videocall on a mobile phone you don’t have any peripheral vision, so can’t see everything that’s going on,’ he said. ‘Additionally, all the shops were shut which meant that if what we needed wasn’t already on site, there was no chance of getting it. Ozzi Kleen began exporting to China under a $9 billion China Ministry for Environment program. The program aims to reduce wastewater impacts on farmlands, channels and the underground water table in rural areas without adequate sewerage treatment processes. An initial system was shipped to China in late December but had not yet been installed when the COVID-19 outbreak started. Mr Blee said the system was reconfigured slightly to deal with the infectious waste at the specialist hospital, which was last used during the SARS outbreak 17 years ago. ‘Our Containerised Transportable Wastewater Treatment Plant utilises an active naturally occurring bacteria to treat and clarify the water before chlorinating the water ready for release to the environment. ‘This is different to many of the systems currently in use in China which use membranes to clean the water.’ Looking ahead, Mr Blee said Ozzi Kleen is optimistic it can finalise a ‘manufacture under licence’ agreement for their containerised systems with the Chinese Government. ‘We had the Chinese Government go out and look at the system in Suqian last week,’ he said. ‘They have been very willing to embrace the technology and the systems. ‘They’re very happy with its performance and are now looking at having us assist with other projects.’ The government is planning to move the system in place at Suqian Infectious Disease Hospital to a larger hospital shortly. TIQ has worked with Ozzi Kleen for several years, previously helping to facilitate their successful market entry into Indonesia and Middle East. Queensland Trade and Investment Commissioner for China Julie-Anne Nichols said China and Queensland had built a strong, collaborative relationship over many decades of engagement and exchanges. ‘We are standing by each other during these challenging times to help each other out in areas that really matter and count,’ Ms Nichols said. ‘Ozzi Kleen’s partnership with China couldn’t be a better example of this symbiotic relationship in action. ‘TIQ’s team in China is working with Queensland exporters and their partners in China to support our continued commercial engagement and support businesses build resilience and innovative approaches together during this global crisis.’ China is one of 12 markets in which TIQ promotes Queensland trade and investment around the world.

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