Benchmarking Report Launch
The 2012 Benchmarking Report was launched by Prime Minister Tuilaepa Sa'ilele Malielegaoi during a gathering at Hotel Elisa on Tuesday 14 May 2013.
Technical performance, drinking water quality, customer services, human resources management and financial sustainability were among the indicators the participating Pacific Water Utilities were assessed on.The utilities that participated in the benchmarking survey are supplying water to about 1.8million people and provide wastewater services to approximately half a million people in the Pacific.
The process of developing a set of appropricate benchmarks for utilities in the region has been a challenging one, with the current motivation to continue the bechmarking activity at the regional level. PWWA and PCO (PRIF Coordination Office) will continue their ongoing coordination, communications and support to each utility and the next Benchmarking for 2013 will commnce shortly.