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Launching of the PWWA Benchmarking Report and signing of MoU between World Bank/IB-NET and PWWA

The 3rd PWWA Utilities Benchmarking Report was launched at the Pacific Region Infrastructure Facility (PRIF) Water & Sanitation Sector Working Group (WSSWG) Meeting in Nadi on Tuesday 13 May 2014 at Tanoa Skylodge Hotel.  It was facilitated by Pavlos Evangilidis of EU and Jan Overbeek of PIAC.  Members of the PRIF attended included the World Bank, NZ AID, International Water Centre, SPC and UN Habitat. 

A MOU was also signed between PWWA and IB-NET with the aim of providing support to the PWWA Utility Members in their benchmarking activities and ensuring that best practice is pursued.    

The PWWA Executive Board Chairman Opetaia Ravai received the Benchmarking Report and signed the MOU on behalf of the Association.

Copies will be distributed to all Utility members and a link will be available on this site

Seugamalii Jammie Saena, new Managing Director for Samoa Water Authority

PWWA would like to extend its congratulations to Ms Seugamalii Jammie Saena on her new appointment as the Managing Director for the SWA.  Seugamalii was the Manager for Wastewater Division before taking over following the passing of the former outgoing Managing Director Ta'inau Titimaea earlier this year. 

PWWA wishes her all the best in her new posting and look forward to continue working closely with the Government of Samoa.

Launch of "The Centre for Water and Energy Engineering" in Fiji.

The Centre for Water and Energy Engineering has been launched in Fiji.  The Fiji National University is the host institution for the Centre.  It is envisage that the CWEE will contribute to the higher programs accreditation process as the professional training centre for the Pacific Region.  PWWA has indicated its support for the establishment of the centre when it was discussed and presented during its 6th Pacific Water Conference and Expo in Cook Islands last year, 2013.

PWWA would like to congratulate Water Authority of Fiji (WAF) Chief Executive Officer, Opetaia Ravatai who is also the PWWA Chairman and WAF on this milestone as it will greatly benefit all its members in the Pacific.

Flooding in Solomon Islands

PWWA members have been communicating with Richard Austin, General Manager of the Solomon Water Authority to offer its support in this time of need as a result of the recent flood event, natural disaster.  So far, Solomon Water are coping but no doubt the pressure is there for everyone involved in the first response.  We have been advised that New Zealand and Australia are being quick in their responses and support which is very positive especially with regards to first response phase. 

Moreover, PWWA Allied members have also been quick in their response by offering their products to assist with our neighbours in Solomon Islands.  However we will be on standby to offer our assistance.

Attached are reports from Richard Austin on the progress of SIWA during the recovery phase.

Pacific Water and Waste Conference

A major PWC'13 Conference and significant event for the Pacific Island Utilities and Stakeholders will come together to take place at the 6th year conference will be held in Rarotonga, Cook Islands from 13-15 November at the National Auditorium and is expected to attract 300 delegates from within and beyond the Pacific Region.

Conference participants will include government representatives, donor and development partners, NGOs and Pacific Island communities, amongst others. Daily events will see delegates participating in plenary sessions, presentations on the state of non revenue, sanitation & wastewater treatment on the pacific and addressing climate impacts & gender issues on the pacific water supply services.

This year, theme is 'Pacific Water Cooperation' aims to foster cooperation within and beyond the Pacific Island Utilities to see the problem from different point of view and to come to agreements to find efficient ways of supporting information, develop experience and improving the comprehension of the challenges that can benefit the Pacific Region and Stakeholders about the best ways to reach goals effectively.

Conference Registration Flyer and Call for Papers, so register now to secure your place at this important event for the region!

Registration can be completed online at the conference website ( Cost and other form and payment details are also available.




The Pacific Water Conference & Expo 2013 hosted by MOIP in association of the Cook Island Government will be held in Rarotonga, Cook Islands from the 13 - 15 November. This year theme is - "Pacific Water Cooperation". 22 Utilities will join the Pacific Water Conference in Cook Islands to dicuss the important of water industry in the pacific region, it will help it partners to mentor and learn from sharing ideas, knowledge and experience for the best of water around the Pacific Region and Stakeholders about the best ways to reach goals more effectively. To provide utility members the highest level of quality customer service, to improve quality of drinking water, the climate change impact, treatment and disposal of wastewater in the Pacific Island Utilities.

Please note the abstract deadline will be the 11 August 2013 or submitted via email: or

The documents is now avaliable for Call for Papers, Conference Programme & PWC'13 Conference and Registration Flyer.

Membership Renewals: - PWWA encourage all members' submission are now OVERDUE. Please follow up on your payment and contact Ta'atele if you have any invoice queries.

Benchmarking Workshop

Active Members from 22Pacific Island Utilities will participate in the Benchmarking Workshop. The 2days Conference will be held in Rarotonga, Cook Islands from 11-12 November at The Edgewater Resort & SPA.

The Pacific Regional Infrastructure Facility (PRIF) will hold a sequel Benchmarking Workshop from last year's New Zealand Workshop. The main purpose is to review the benchmarking progress and further utility issues that need to be addressed. PWWA's second benchmarking report (published May 2013) which identified water issues that are critical in the Pacific Islands and requires closer attention.

Benchmarking Questionnaires had sent out to utilities and the deadline for submission will be the 20th September 2013.

Preparations are well underway, with PWWA working alongside the host country - the Government of Cook Islands will make this an exciting and inclusive event for everyone.


Twinning Program on Customer Service Kiribati

A twinning partnership is currently underway between Water PNG and the Public Utilities Board in Kiribati. Given that Public Utilities Board is still in its early stage of developing its customer service function, Water PNG, being the 2012 Pafici Water awarded winner in customer service, would be a mentor to PUB. A diagnostic team conducted a one week study in Tarawa on ways to improve customer service in the Public Utilities Board. Following the one week period, Water PNG and PUB would come up with and action plan that would pull up PUB to the standard required in customer service. The program is coordinated by the Pacific Water & Waste Association and supported by ADB would run for 18m.

Fiji Twinning Visits

The Water Authority of Fiji - Hunter Water Twinning started in February 2013 with an initial diagnostic visit to set up the twinning program as handy location for sharing a range of other useful information.

During this visit, specialist work was undertaken by teams to develop a non-revenue water program and sort out problems with the wastewater treatment plant at Nadi. A WAF administrative officer is being trained to administer the web portal.

The WAF CEO, Opetaia Ravai and General Manager, Projects Seraicocoko Yanuyanurua travel to Hunter Water in mid-June and this will mark half-way in twinning activities which so far have been very productive.


The Passing of the PWWA's Executive Board Alternate Chairman

We were deeply saddened to hear of the passing of the Association's Executive Board Alternate Chairman and Samoa Water Authority’s Managing Director, Tainau Moefaauo Taputoa Titimaea on 2 February 2014.  Tainau had been a member of the Board since 2003. Known by many as 'Moe', he will not be easily forgotten, given his colourful personality and sense of humour but above all, commitment to achieving the vision of the PWWA.  


Successful Benchmarking Report 2012 Launch - 14th May

Samoa. It was also attend by members of PRIF and PIAC led by Steve Blaik of ADB and Jan Overbeek of PIAC. Members of the PRIF attended includes World Bank, NZ AID, AUS AID, ADB, JICA and also EU. I am so glad to report that members of the Water Sector Committee PRIF unanimously support the funding allocation for our 2013 Benchmarking in principle. The Secretariat will therefore distribute therefore distribute the Questionnaire for this year Benchmarking very soon and expecting our members to complete and return to our office before the end of July.


The Launching Celebration Dinner last nite was kindly sponsored by one of our local PWWA Allied Member, Apia Lua Ltd and we would like to acknowledge this support with much appreciation. Thank you so much Leatigaga and Lopao’o.


Also, Tainau Moefaauo, CEO of SWA hosted our Board members attended the Launching on the first night with a Dinner as well. Faafetai tele lava Tainau and God bless.


Special vinaka to our Chairman, Opetaia as well as Utu and Sasa for coming over and supporting this Launching. The Samoa Prime Minister was so supportive and continues to offer his support for PWWA.

Halgan Trade Waste Training, PNG

Wednesday 27th February 2013

from 9.30am until 2pm

at The Gateway Hotel and Apartments, Jacksons Parade, NCD, Port Moresby

please RSVP by the 28th January 2013 to

2012 Award Winners!

Congratulations to the following:


Best PWC Presentation – Stuart Bilby, Brendon Harkness (Bluebarn) and Sasa Milo (IWSA)

Best PWC Exhibition – Humes Pipeline Systems

Pacific Water Professional of the Year – Rhonda Robinson, SOPAC

PWWA Award for Exceptional Service – Ta’atele Tofilau, PWWA

Pacific Water Utility CEO of the Year– Billy Imar, Eda Ranu

Best Infrastructure Innovation Project – “Wai Votua”, Chris Tanner, NIWA


Benchmarking Awards


Best Response to Benchmarking Survey

Winner: Gagil Tomil Water Authority (Yap North)

Best Data Submission and Improvement in Data to Benchmarking Survey

Winner: Chuuk Public Utilities Corporation

Best Technical Performing Utility

Winner: Pohnpei Utilities Corporation

Nominees: Samoa Water Authority, UNELCO (Vanuatu)

Best Financial Performing Utility

Winner: Tonga Water Board

Nominees: Pohnpei Utilities Corporation, Eda Ranu (PNG)

Best Health and Environmental Complaint Utility

Winner: Eda Ranu
Nominees: Water PNG, UNELCO (Vanuatu)

Best Human Resources Management Performing Utility

Winner: Samoa Water Authority
Nominees:  Ministry of Infrastructure and Planning Cook Islands, Chuuk Public Utilities Corporation

Best Customer Service Performing Utility

Winner: Water PNG

Nominees: Tonga Water Board, UNELCO (Vanuatu)

Best Overall Performing Small Utility

Winner: Gagil Tomil Water Authority (Yap North)

Nominees: YSPSC (Yap Central), Chuuk Public Utilities Corporation

Best Overall Performing Medium Utility
Winner: UNELCO (Vanuatu)

Nominees: Pohnpei Utilities Corporation, Palau

Best Overall Performing Large Utility

Winner: Eda Ranu (PNG)
Nominees: Tonga Water Board, Water PNG

Best Maintenance Program Utility

Winner: Tonga Water Board

Nominees: Samoa Water Authority, Water Authority Fiji

Best Wastewater and Sanitation Utility

Winner: Water Authority Fiji

Nominees: Eda Ranu, Samoa Water Authority

HRH Princess Salote Mafile’o Pilolevu Tuita
PWWA Best Performing Pacific Water Utility of the Year
Winner: Pohnpei Utilities Corporation
Nominees: UNELCO (Vanuatu), Eda Ranu (PNG)

Benchmarking Report Launch

The 2012 Benchmarking Report was launched by Prime Minister Tuilaepa Sa'ilele Malielegaoi during a gathering at Hotel Elisa on Tuesday 14 May 2013.

Technical performance, drinking water quality, customer services, human resources management and financial sustainability were among the indicators the participating Pacific Water Utilities were assessed on.The utilities that participated in the benchmarking survey are supplying water to about 1.8million people and provide wastewater services to approximately half a million people in the Pacific.

The process of developing a set of appropricate benchmarks for utilities in the region has been a challenging one, with the current motivation to continue the bechmarking activity at the regional level. PWWA and PCO (PRIF Coordination Office) will continue their ongoing coordination, communications and support to each utility and the next Benchmarking for 2013 will commnce shortly.

Nestle Funding Opportunity

Nestlé Prize: Funding Opportunity for Projects on Water, Nutrition or Rural Development
Deadline: 31 March 2013
Low and Middle Income Countries

The Nestlé company's 'Nestlé Prize 2013' is seeking projects in the areas of Water, Nutrition or Rural Development implemented in low and middle income countries. The Nestlé Prize is organized once in every two years and it provides a funding of up to CHF 500 000 (approx. USD 530 000) to scale up or replicate his initiative...[more]

Twinning article

IWSA New Logo

Press Release

Water Shortage at Cook Islands

By OCHA Sub Regional Office for the Pacific

There have been unconfirmed media reports of water shortages in the Northern Cook Islands, though there has been no request for regional or international assistance.  In-country priority response is increasing the catchment of rainwater, as well as finding other sources of fresh water.  Penrhyn Island (pop. 255; Census 2006) is in particular risk of exhausting fresh water stores, and islanders have been rationing water supplies and drinking coconut water instead of fresh water.  The Cook Islands Meteorological Service has predicted the likelihood of below-average rainfall conditions until the end of November for Penrhyn Island

Water Risk Filter launched

The Water Risk Filter was launched last week in a collaborative effort of WWF International and DEG, the German development financial institution.

Now there’s a simple, free tool to help you understand water risk and do something about it.
The Water Risk Filter offers a practical, robust toolkit to help companies and investors address risk. This toolkit offers concrete, sector- and region-specific solutions, and is available regardless of whether you enter your own data.

The Water Risk Filter is global: it draws on data sheets for all countries, and provides interactive maps and case studies from around the world. It is also incredibly easy to use. Geared specifically for non-experts, it guides users through a pre-assessment survey that uses industry and geographic information to determine in less than five minutes if additional evaluation is recommended.

Our message is simple: Why live with risk? Anticipating trends in water and being proactive on water issues makes a company a lower risk and better investment. Find answers to frequently asked questions in the online Knowledge Base.

The best part of all is that the Water Risk Filter is absolutely free to use!

More support for drought-stricken Tuvalu and Tokelau

By Australia Network News

Wednesday, 12 October 2011, 17:22:00

The Secretariat of the Pacific says it will provide short and long term support to drought-stricken Tuvalu and Tokelau.

The announcement follows an international response, which included the shipment of drinking water and desalination units.

Secretariat official David Sheppard says the organisation's support will strengthen water storage capacity and water policy.

Mr Sheppard, director general of the Secretariat's Regional Environment Program, said: "We're providing assistance under our small grants program for a 5,000 litre container and water to address the immediate drought problems.

"In the longer term, we have a joint project with Australian Government and UNDP (United Nations Development Program) on looking at better ways to ensure water conservation and management."


Communities in Western Province in Solomon Islands say they are also suffering a shortage of fresh drinking water.

Bishop Ben Ta'ake of the Solomon Islands United Church says Gilbertese (Kiribati) villages - comprising of people who resettled to Solomon Islands in the 1950s and 60s - are some of the worst affected.

"From the very first settlement, water has been a very big problem because there is no (water) source," he said.

"My people are really suffering because the water is their only means to survive."

Bishop Ta'ake says communities have become reliant on water tanks because they lack resources required to build new wells.

"If there is no rain and if those water tanks are running out, we end up using (makeshift) digging wells to cook, swim (wash) and drink."

South Pacific islands running out of water

By Hilary Whiteman,CNN

October 4, 2011 -- Updated 1222 GMT (2022 HKT)

(CNN)-- Two idyllic South Pacific islands are facing a water crisis; they're running out of it, and fast.

The island nations Tuvalu and Tokelau have declared states of emergency after six months of little or no rainfall.

It's estimated that at the current rate of consumption the Tuvaluan atoll of Funafuti, home to 5,000 people, will run out of drinking water in two weeks. Tokelau, a territory of New Zealand with a population of 1,500, could run dry in just one.

"We are all working in line with the fact that we recognize this national emergency situation," Jo Suveinakama, the general manager of the Tokelau government told Radio New Zealand.

The New Zealand Red Cross flew emergency supplies to Tuvalu Monday on a New Zealand Defense Force flight along with two aid workers and two foreign ministry staff.

"We have mobilized 2,000 collapsible water containers, hand sanitizers, tarpaulins to be used to capture rain (and) two emergency desalination units," Andrew McKie, New Zealand Red Cross International Operations and Emergency Manager said in a statement Tuesday.

The emergency desalinators are being sent south on a patrol boat at midnight Tuesday to the small atoll of Nukulaelae, part of Tuvalu, whose population of 330 is reported to be down to its last 60 liters of water. Schools have closed as residents conserve what little water they have and pray for rain.

"It's a pretty dire situation there," Gareth Smith, New Zealand High Commissioner to Tuvalu told Radio New Zealand. Smith is one of the two foreign ministry staff sent to Tuvalu this week.

In Nukulaelae, water is being rationed. Families - some with as many as 10 people - are forced to live on just 40 liters a day, according to Dave Hebblethwaite, a water management adviser from the Applied Geoscience and Technology Division of Secretariat of the Pacific Community.

"Families are getting by washing in the sea and only having a short wash in fresh water if at all," he said, adding that most of the fresh water is being reserved for drinking and cooking.

The Tuvalu government briefed a group known as the "Diplomatic Corps" Tuesday in the Fijian capital of Suva on the type of aid that might be needed. Delegates included head of foreign missions, international agencies and regional organizations. Parts for desalination units and fuel top the list, Hebblethwaite said.

Tuvalu, the world's fourth smallest country, is a nation of four reef islands and five atolls covering 26 square kilometers in the Pacific Ocean halfway between Hawaii and Australia.

The island nation relies almost exclusively on rainwater collected from the roofs of homes and government buildings to supply a population of 10,000. However, three dry spells over the last three years has gradually drained the community's water supplies.

"Communities in Tuvalu are pretty used to doing it tough," Hebblethwaite said. "Atoll environments are really hard environments to live in and when you're just relying on rainfall for all of your water, you find yourself in situations where you do need to make the most of every small amount.

"For these communities to be asking for external assistance, it shows that the situation is quite serious," he said.

New Zealand's Foreign Affairs Minister Murray McCully has warned the water crisis could lead to food shortages as crops fail.

"We're now doing an assessment, not just in Tuvalu but also in other areas of the Pacific that are affected by the shortage of rainfall, making sure we deal with the drinking water issue most urgently," he told Radio New Zealand.

Tuvalu imports the bulk of its food but its people also grow their own crops, mostly taro. The root vegetable is grown in pits filled with organic matter due to the lack of soil available on the atoll.

"We know that on some of the islands, particularly on Nukalaelae, many pits are suffering damage from either drying out or getting saline from the water table. So there's certainly an impact on food security," Hebblethwaite said.

"We're even finding that some fruit trees are suffering, even coconuts, which is unusual. Coconut palms on Nukalaelae are starting to lose their fronds," he said.

Tuvalu has been very vocal in its calls for international help to mitigate the effects of climate change. It has warned that it is in danger of "sinking" as sea water levels rise.

"The information we have about climate change and rainfall patterns is getting better and better every month," Hebblethwaite said. However he added that assessing long term trends on the islands was difficult to due the lack of rain gauges.

"One thing's for sure, water will be the main mechanism by which climate change impacts on these island communities, whether it be by droughts or by storms or floods," he said. "So building their resistance to today's climate variability that they're experiencing will be a key defense they can employ against the future impacts of climate change, and I think people are recognizing that."

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Seeking award nominations!
Posted: 16 Aug 2012
Twinning in the Pacific
Posted: 4 Jul 2012
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