Twinning Program on Customer Service Kiribati
A twinning partnership is currently underway between Water PNG and the Public Utilities Board in Kiribati. Given that Public Utilities Board is still in its early stage of developing its customer service function, Water PNG, being the 2012 Pafici Water awarded winner in customer service, would be a mentor to PUB. A diagnostic team conducted a one week study in Tarawa on ways to improve customer service in the Public Utilities Board. Following the one week period, Water PNG and PUB would come up with and action plan that would pull up PUB to the standard required in customer service. The program is coordinated by the Pacific Water & Waste Association and supported by ADB would run for 18m.